GAIN CARE Limited is a domiciliary care business in Leeds and Derby. This privacy notice explains how we use any personal information we collect about you, during the information gathering process known as an Assessment of Need. Topics covered are:

• What information do we collect about you?
• How do we use such information?
• Legal Rights (Access to your information and correction)

The nature of our service means that very personal and sensitive information is discussed, openly and honestly, in order to ensure we can meet your health and social care needs in ways that are unique to your individual circumstances.  The specific type of information is required in order for us to meet our legal and regulatory obligations as a registered provider. 

The Lawful Bases which we use are contained within the Data Protection Act 2018 and are consent, contract, and legal obligation. We collect data that includes identity (e.g. first name, maiden name, last name, marital status, date of birth and gender), contact (e.g. address, phone, email), financial (e.g. bank details), marketing (e.g. email addresses), communications (e.g. contact details) and health (e.g. diagnoses and medical history),  in compliance with Article 13(1)(e) of the GDPR. We collect this data through direct interaction of filling in forms, phone, email and may also be automated through the website. Where you use our website, cookies are text files which collect log on information and visitor behavior information. Cookies track visitor use and compile statistical reports on website activity. You can set your browser to accept or decline cookies. Please be aware that a decline preference may mean a loss of function in some of our website features. For further information on cookies visit: www.aboutcookies.org or www.allaboutcookies.org

We also collect data from third parties and publicly available sources like the city council and account managers and parties that may send us personal data of potential clients.

How We Share Your Personal Data

We may share information regarding your care with those who have a need to know, namely Health Professionals, such as GP’s, District Nurses, Hospitals etc., Local Authorities, includes departments such as Social Services, Housing, Day Centres etc. Any relevant person identified by you, such as an L.P.A., and our staff. 

How information about you will be used

Personal information supplied to us is used in a number of ways, for example.

• To agree a Care Plan
• To review your care needs
• To monitor your medication
• To help us improve our services

Upon completion of your Assessment of Need, we compile a Care Plan which sets out tasks, aspirations and outcomes in order to meet all your identified needs and this is regularly reviewed and updated.  This includes liaison with all those involved in your care such as family, your representative relevant health and social care colleagues and other professionals.

All files held in your name are available for your perusal and you can ask us to remove information which is inaccurate.  Please email or write to us at care.vnehg@nhs.net or Suite 1, Metro House, 57 Pepper Road, Leeds LS10 2RU or Office 1.1F Litchurch Plaza, Litchurch Lane, Derby DE24 8AA.

You have other legal rights as per Article 13 (2)(b) of the GDPR, namely the right to object to data being processed and the right to data portability.